789q Privacy Policy

1. Introduction and Scope

789q ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses the 789q Platform at 789q.bio. This Privacy Policy describes our practices with respect to the collection, use, disclosure, retention, and protection of personal information in connection with the 789q website, games, betting markets, casino services, promotions, and all associated features (collectively, the "789q Platform").

This policy applies to all registered and unregistered users who access the 789q Platform, regardless of the device or method of access. It should be read in conjunction with the 789q Terms & Conditions, which govern the overall relationship between 789q and its users.

789q recognises that trust is foundational to the relationship between an online gaming platform and its players. We do not sell your personal data to third-party advertisers. We do not use your data for purposes beyond what is described in this policy. We collect only what we need to operate the platform safely, legally, and effectively.

2. Personal Data We Collect

789q collects personal data from you through three primary channels: information you provide directly, information collected automatically, and information obtained from third parties for verification purposes.

2.1 Information You Provide Directly

• Account registration: Full name, date of birth, email address, mobile phone number, and chosen username and password when you register a 789q account.
• KYC verification: A copy of your government-issued identity document (Pakistani CNIC, passport, or equivalent), proof of address (utility bill, bank statement), and, where applicable, a photograph of your registered payment method (e.g., a screenshot of your JazzCash or Easypaisa wallet).
• Deposits and withdrawals: Payment method details, including mobile wallet numbers (JazzCash, Easypaisa) and bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, etc.).
• Communications: Content of messages, emails, and live chat conversations you have with the 789q support team.
• Responsible gaming forms: If you submit a self-exclusion request or set deposit limits through your 789q account, the details of those requests are recorded.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone.
• Usage data: Pages visited, games played, bets placed, odds viewed, session duration, login timestamps, and navigation patterns within the 789q Platform.
• Cookies and similar technologies: 789q uses session cookies, persistent cookies, and similar technologies to maintain your login session, remember your preferences, and analyse Platform usage. See Section 9 for full cookie details.

2.3 Information from Third Parties

• Identity verification providers: 789q may receive confirmation or risk signals from third-party KYC service providers used to verify the identity and age of players.
• Fraud prevention services: 789q may receive flagging information from third-party fraud and anti-money-laundering (AML) screening services.
• Payment processors: Payment status confirmations and transaction references from JazzCash, Easypaisa, and banking partners.

3. How 789q Uses Your Personal Data

789q processes your personal data only for the purposes set out below. We rely on one of several legal bases for each purpose: contract performance, legal obligation, legitimate interest, or consent.

789q will not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your consent.

4. Sharing of Personal Data

789q does not sell, rent, or trade your personal data to third-party advertisers or marketing companies. We share your data only in the following limited circumstances:

4.1 Service Providers

789q engages trusted third-party service providers to support platform operations. These include KYC verification providers, payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), fraud detection services, cloud hosting infrastructure, and customer support software. All such providers are contractually required to process your data only as instructed by 789q and to maintain appropriate security standards.

4.2 Game Providers

When you play a game on the 789q Platform — such as a live casino game from Evolution or a slot from Pragmatic Play — the game provider may receive a pseudonymous player identifier and relevant session data to operate the game. Game providers do not receive your full identity data.

4.3 Legal and Regulatory Disclosure

789q may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required by law, where necessary to prevent fraud or money laundering, or where necessary to protect the legal rights of 789q or its users.

4.4 Business Transfers

In the event that 789q undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will provide notice of any such transfer that affects your data rights.

5. Data Retention

789q retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as required by applicable law, or as otherwise described in this policy.

• Active account data: Retained for the duration of your 789q account and for a minimum of five years following account closure, in compliance with financial record-keeping and AML obligations.
• KYC documents: Retained for a minimum of five years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for three years from the date of the last communication.
• Marketing preferences: Retained until you withdraw consent or for a maximum of three years from the last interaction, whichever is earlier.
• Anonymised usage analytics: Retained indefinitely in aggregated, anonymised form that cannot identify any individual user.

6. Security of Your Personal Data

789q implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data in transit between your browser and 789q servers.
• Encryption at rest for sensitive personal data including identity documents and payment information.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Two-factor authentication options for all 789q player accounts.
• Regular security audits and vulnerability assessments of the 789q Platform infrastructure.
• Incident response procedures for the prompt detection, assessment, and notification of data security events.

While 789q takes all reasonable steps to secure your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your own 789q account credentials.

7. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights with respect to the personal data that 789q holds about you:

• Right of access: You may request a copy of the personal data 789q holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your 789q account.
• Right to erasure: You may request deletion of your personal data, subject to 789q's legal retention obligations and legitimate interests (e.g., fraud prevention records cannot be deleted on request).
• Right to restriction: You may request that 789q restrict the processing of your data in certain circumstances.
• Right to data portability: You may request a structured, machine-readable copy of data you provided directly to 789q.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including profiling, where your personal circumstances warrant it.

To exercise any of these rights, contact 789q support at [email protected]. Include your registered username and a clear description of your request. 789q will respond within 30 days.

8. Minors and Age Restriction

The 789q Platform is strictly for users aged 18 years and over. 789q does not knowingly collect, use, or retain personal data from anyone under the age of 18. If 789q becomes aware that a minor has provided personal data or created an account, we will immediately close the account, delete the associated data, and take any further action required by applicable law.

If you believe that a person under 18 may have accessed 789q using your account or registered their own account, please contact 789q support immediately.

9. Cookies and Tracking Technologies

789q uses cookies and similar tracking technologies to provide core platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data to improve the Platform.

Cookie Types Used by 789q

• Essential cookies: Required for the 789q Platform to function. These cannot be disabled without breaking core functionality such as login sessions and game loading. They do not store personally identifiable information beyond a session token.
• Preference cookies: Remember your language, odds format, and display preferences so you do not need to reset them on each visit to 789q.
• Analytics cookies: Collect anonymised data about how you navigate and interact with the 789q Platform, used solely to improve Platform performance and user experience.
• Security cookies: Support fraud detection and suspicious-login identification systems on the 789q Platform.

789q does not use third-party advertising cookies or allow external ad networks to track you across other websites via 789q. You may manage cookie preferences through your browser settings, though disabling essential cookies will impair your ability to use the 789q Platform.

10. International Data Transfers

789q's primary infrastructure is hosted in data centres with strong data protection standards. Some of 789q's third-party service providers — including game providers and identity verification systems — may process your data outside Pakistan. In all such cases, 789q ensures that appropriate contractual protections are in place to safeguard your data to a standard equivalent to the protections described in this policy.

11. Changes to This Privacy Policy

789q reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered players via email or an in-platform notification at least 14 days prior to the change taking effect where practicable. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the 789q Platform after publication of updated Terms constitutes acceptance of the revised policy.

12. Contact 789q About Privacy

If you have any questions, concerns, or complaints about the way 789q handles your personal data, or if you wish to exercise any of your data rights, please contact the 789q data protection team. We aim to respond to all privacy-related enquiries within 30 days.

Contact: [email protected]

Please include your registered username and a concise description of your query to help us respond as efficiently as possible.